Shipping & Delivery
Everything you need to know about our production times and worldwide shipping.
Which regions do you ship to?
Which regions do you ship to?
Shipping availability, fees, and delivery estimates vary by destination and order value. Enter your shipping address at checkout to see the available options and exact rate.
How long does shipping take?
How long does shipping take?
Standard delivery typically takes 5–7 business days.
Please note: During the Lunar New Year holiday (January–February), delivery may be delayed by up to 45 additional business days. The estimated delivery time will be shown at checkout.
How much is the shipping fee?
How much is the shipping fee?
- U.S. orders under $200: $4.99 shipping
- U.S. orders of $200 or more: Free shipping
- Up to 5 fabric samples: Free with code freesample; $4.99 U.S. shipping
- Other destinations: Available rates are shown at checkout
Which shipping carriers do you use?
Which shipping carriers do you use?
We partner with trusted carriers including USPS, DHL Express, UPS®, and FedEx.
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with the tracking number and carrier name.
You can use this number to track your package directly on the carrier’s website.
What if my package is lost or damaged?
What if my package is lost or damaged?
We’re here to help:
- If your item arrives damaged:
Email us at support@mrs-awesome.com within 3 days of delivery with clear photos. We’ll send a replacement promptly.
- If your item is lost in transit:
- First, contact the carrier to confirm the issue.
- Then, email us with a brief description and screenshot of their response.
We’ll provide a replacement or full refund at no extra cost.
Can I request express delivery or change my shipping address?
Can I request express delivery or change my shipping address?
Yes! Please contact support@mrs-awesome.com with your order number as soon as possible for expedited shipping, address updates, or any special delivery requests.
Returns & Exchanges
Our "Mrs. Awesome Guarantee" and how to handle order issues.
What should I confirm before ordering curtains?
What should I confirm before ordering curtains?
Please verify:
- Curtain size using the website’s measurement tool or a metal tape measure.
- Color, material, texture, and pattern (we recommend purchasing fabric samples first to avoid monitor/lighting color differences).
- Hanging header type and liner (refer to our professional blog explanations for guidance).
If you have questions, contact customer service via email at support@mrs-awesome.com.
Can I return customized curtains?
Can I return customized curtains?
Customized curtains are non-returnable if they match the order specifications (e.g., size, color, material).
However, if you receive an item with wrong color, size error exceeding ±1.5%, incorrect material, or wrong hanging header type, email details and photos to support@mrs-awesome.com for return eligibility.
Click to view more return policies.
Can I cancel my order at any time?
Can I cancel my order at any time?
Order cancellation policies:
- Full refund if canceled within 48 hours of placement.
- 50% refund for cancellations after 48 hours but before shipment; modified orders require price adjustments.
- No cancellation/refund once shipped or after custom items are completed.
Contact support@mrs-awesome.com ASAP to process cancellations based on your order status. Click to view more return policies.
Will I be charged for returns?
Will I be charged for returns?
We cover return shipping for eligible cases (e.g., wrong item, damage). For non-valid reasons (e.g., change of mind, measurement errors), you’ll bear the shipping costs.
Click to view more return policies.
How and when will I receive my refund?
How and when will I receive my refund?
After inspecting the returned item (unused with original tags/packaging), we’ll issue a full refund to your original payment method within5–7 business days.
Are there any refund restrictions?
Are there any refund restrictions?
Prior purchases aren’t eligible for price adjustments.
- We don’t refund lost transit packages but will send a replacement.
- No refunds for delivered packages confirmed as signed.
How do I contact after-sales service?
How do I contact after-sales service?
For after-sales support, email support@mrs-awesome.com with your order number and problem details (photos recommended).
Payment & Discount
Secure checkout options and installment plans.
What payment methods do you accept?
What payment methods do you accept?
We accept:
- AMEX
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay (including installments)
- Venmo
- VISA
Can I use multiple payment methods per order?
Can I use multiple payment methods per order?
Currently, we only support one payment method per order.
You'll need to choose a single payment option (such as a credit card or Shop Pay Installments) to complete your purchase.
What if my payment fails?
What if my payment fails?
If your payment fails, first check if the payment information (e.g., card details, account balance) is correct.
For issues related to a specific payment method, you can also contact the customer service of that payment provider.
For further help, email our support team at support@mrs-awesome.com—we’ll help troubleshoot and guide you to complete the payment.
Product & Sizing
Expert advice on measuring, fabric care, and customization.
Are panels sold individually or as a pair?
Are panels sold individually or as a pair?
Panels are sold individually by default. If you need a pair or multiple panels, please select a quantity of 2 or more.
Can I Confirm Fabric and Color Before Ordering?
Can I Confirm Fabric and Color Before Ordering?
Yes, we recommend purchasing our color cards first. This allows you to feel the fabric's composition and texture in advance and avoid color discrepancies from phone or computer screens, ensuring a better shopping experience.
How do I get the measurements for panel curtains?
How do I get the measurements for panel curtains?
Refer to our measurement guide or use our measurement tool to accurately measure your window.
What’s the difference between Privacy Lining, Room Darkening Lining, and Blackout Lining?
What’s the difference between Privacy Lining, Room Darkening Lining, and Blackout Lining?
- Privacy Lining: Made from 100% polyester (100 GSM), lightweight and soft. It offers a neutral white backing for a clean exterior look, shields curtains from sun damage, and adds light structure for a refined drape.
- Room Darkening Lining: 100% polyester (200 GSM), medium weight. It provides a soft glow with enhanced privacy and protection from sunlight, while maintaining a fluid drape.
- Blackout Lining: 100% polyester (260 GSM), thick and insulating. It blocks up to 99% of light and offers excellent thermal insulation, noise reduction, and sun protection—ideal for creating a restful and energy-efficient environment.
For more information about the header, please click Lining Type
What are the details about header styles?
What are the details about header styles?
- Grommet: Metal eyelets (approx. 2.25 inches outer diameter) embedded in the fabric top. Suitable for curtain rods up to 1.5 inches in diameter. Use 1.5–2 times the window width for optimal fullness.
- Pinch Pleat: Two fixed pleats at the top (each ~3 inches high), includes hooks but no rings. Requires 2–2.5 times fabric fullness (no need to double your size).
- Triple Pleat: 3–3.5 times fabric fullness, includes hooks (no rings). No need to double your size.
- Inverted Box Pleat: Use ~2 times the window width in fabric, includes hooks (no rings). No need to double your size.
- Back Tab/Rod Pocket Combo: For best fullness, use 1.5–2 times the window width.
For more information about the header, please click Header Style.
Do I need to purchase hooks separately for pleated headers?
Do I need to purchase hooks separately for pleated headers?
If you choose a Pinch Pleat, Goblet Pleat, Triple Pleat, or Inverted Box Pleat, white adjustable hooks are included by default. You’ll only need to purchase curtain rings or clips separately.
Do curtains come with lining by default?
Do curtains come with lining by default?
No, our curtains do not come with lining by default. However, we offer four customizable lining options to suit your needs for light control and privacy. Each lining is finished with a 9cm (approx. 3.9 inches) border to maintain a clean and tailored appearance.
If you have special requirements, please don’t hesitate to contact us at support@mrs-awesome.com.
How do you handle oversized curtain orders?
How do you handle oversized curtain orders?
For large sizes, we use:
- Fabric Rotation: Rotate fabric for longer lengths if exceeding roll height.
- Splicing: Join panels for width/length (seams may be visible).
Do curtains include rings?
Do curtains include rings?
No, curtains come with hook pins only. Rings and curtain rods are not included.
Do curtains need ironing after delivery?
Do curtains need ironing after delivery?
We thoroughly iron all curtains before packing, but minor wrinkles may occur during shipping. Hang them immediately upon receipt. For remaining wrinkles, use a portable steamer. If using an iron, set it to low heat to avoid marks.
How should I clean and care for curtains?
How should I clean and care for curtains?
- Hang dry or tumble dry on low.
- Spot clean, dry clean, or hand wash/gentle machine wash.
- Avoid bleaching.
- Steam iron while slightly damp. Use a low-temperature iron to prevent damage.
- Always check the care label on the bottom left of the curtain for specific instructions.
Responsible Materials
Low-impact linen.
Less water, fewer chemicals — better for the earth.
