Return Policy

Thank you for choosing Mrs. Awesome! Please review our return policy carefully. We recommend contacting us before initiating any dispute so we can help resolve the issue efficiently.

1. Confirm Curtain Size: Use our measurement tool or a metal tape to measure manually.
2. Confirm Color, Material, Texture & Pattern: Order fabric samples to avoid discrepancies due to monitor or lighting differences. Our sample book uses the exact same material as our curtains.
3. Confirm Header Style & Liner: Read our blog for a professional explanation to choose the right style.
4. Questions? Contact us anytime at support@mrs-awesome.com

Please check if your item meets our return criteria. Some items may be marked as “Final Sale” or “Non-Returnable” in the product description.

Can I Return?

• Fabric swatches and sample booklets – Not returnable
• Custom-made products – Non-returnable if made to your order’s specifications

Returnable Items:

If you need to make a return, please complete the return process within 30 days of receiving your order.

If necessary, please email support@mrs-awesome.com with us and provide the following information:

• Order number
• Problem description
• Clear photos of the item

Once confirmed, we’ll cover return shipping and remake your product. Original drapes must be returned.

Returnable Scenarios Include:

• Wrong Color: e.g. ordered white, received grey
• Wrong Size: size error exceeds ±1.5%
• Wrong Material: e.g. ordered “Peony”, received “Dandelion”
• Wrong Header Style: e.g. ordered “Pleated”, received “Grommet”
• Wrong Liner Type
• Manufacturing Errors

Non-returnable Scenarios:

• Misinterpreted product image
• Correct size made, but doesn’t fit
• Too heavy
• Not your preferred color
• Slight color variation (within tolerance)
• Quality doesn’t meet expectations
• Change of mind / no longer needed
• Ordered wrong item
• Size tolerance within ±1.5%
• Delivered later than expected
• Ordered by mistake
• Incorrect self-measurement
• Natural dye lot variation between samples and final product
• Color changes due to liner use
• Light-blocking not meeting personal expectations

If your item is defective or damaged, contact us within 7 days at support@mrs-awesome.com Include:

• Photos of item & shipping label

We’ll assess the issue and offer a refund, repair, or replacement.

Returns must be made within 30 days, in brand-new condition, with original packaging and tags intact.

We’ll inspect your returned item to ensure it’s unused and in original condition. Once approved, we will:

• Refund, replace, or repair the item at our discretion
• Process refund within 5–7 business days

Important Notes:

• No price adjustments for previous orders
• No refunds for lost packages (we’ll resend instead)
• No refunds for delivered items with proof of receipt

Once your return is approved, we will email you the correct return address from support@mrs-awesome.com

• Damaged Item: Email us within 3 days with photos; we’ll send a replacement.
• Lost in Transit: Confirm with courier, send screenshots to us, and choose refund or reship.

Please avoid disputes. They freeze your money for up to 90 days. Communicate with us first—we’ll resolve your issue quickly and effectively. We aim for zero chargebacks.