Return Policy

Thank you for choosing Mrs. Awesome! Please review our return policy carefully. We recommend contacting us before initiating any dispute so we can help resolve the issue efficiently.

Before You Order

Confirm Curtain Size: Use our measurement tool or a metal tape to measure manually.
Confirm Color, Material, Texture & Pattern: Order fabric samples to avoid discrepancies due to monitor or lighting differences. Our sample book uses the exact same material as our curtains.
Confirm Header Style & Liner: Read our blog for a professional explanation to choose the right style.
Questions? Contact us anytime at support@mrs-awesome.com

Order Modification

If you need to modify your custom curtain order, please contact us at support@mrs-awesome.com within 24 hours of purchase.

After 24 hours, as the fabric cutting process will have begun, orders can no longer be directly modified. If a change is necessary:

If the original order amount is greater than the revised amount, the price difference will not be refunded.
If the original order amount is less than the revised amount, you will need to place a new order, and we will offer you a 60% discount on the new order.

If you wish to cancel your order, only a partial refund will be issued, based on the production progress. We appreciate your understanding.

Return Eligibility

Please check if your item meets our return criteria. Some items may be marked as “Final Sale” or “Non-Returnable” in the product description.

Can I Return?

Fabric swatches and sample booklets – Not returnable
Custom-made products – Non-returnable if made to your order’s specifications

Returnable Items:

If you need to make a return, please complete the return process within 30 days of receiving your order.

If necessary, please email support@mrs-awesome.com with us and provide the following information:

Order number
Problem description
Clear photos of the item

Once confirmed, we’ll cover return shipping and remake your product. Original drapes must be returned.

Returnable Scenarios Include:

Wrong Color: e.g. ordered white, received grey
Wrong Size: size error exceeds ±1.5%
Wrong Material: e.g. ordered “Peony”, received “Dandelion”
Wrong Header Style: e.g. ordered “Pleated”, received “Grommet”
Wrong Liner Type
Manufacturing Errors

Non-returnable Scenarios:

Misinterpreted product image
Correct size made, but doesn’t fit
Too heavy
Not your preferred color
Slight color variation (within tolerance)
Quality doesn’t meet expectations
Change of mind / no longer needed
Ordered wrong item
Size tolerance within ±1.5%
Delivered later than expected
Ordered by mistake
Incorrect self-measurement
Natural dye lot variation between samples and final product
Color changes due to liner use
Light-blocking not meeting personal expectations

In the case of order issues caused by you (such as incorrect selection of curtain heads, fabrics, dimensions, etc.), we are happy to offer you a 60% discount on a new order should you wish to reorder.

Don't Like What You Ordered?

If your item is defective or damaged, contact us within 7 days at support@mrs-awesome.com Include:

Photos of item & shipping label

We’ll assess the issue and offer a refund, repair, or replacement.

Returns must be made within 30 days, in brand-new condition, with original packaging and tags intact.

Refund Limits

We’ll inspect your returned item to ensure it’s unused and in original condition. Once approved, we will:

Refund, replace, or repair the item at our discretion
Process refund within 5–7 business days

Important Notes:

No price adjustments for previous orders
No refunds for lost packages (we’ll resend instead)
No refunds for delivered items with proof of receipt

Return Shipping Address

Once your return is approved, we will email you the correct return address from support@mrs-awesome.com

Shipping Damages or Loss

Damaged Item: Email us within 3 days with photos; we’ll send a replacement.
Lost in Transit: Confirm with courier, send screenshots to us, and choose refund or reship.

Disputes & Chargebacks

Please avoid disputes. They freeze your money for up to 90 days. Communicate with us first—we’ll resolve your issue quickly and effectively. We aim for zero chargebacks.